Overnight we increased the availability and quality of management information by at least ten-fold. The systems are already changing the way we do business to serve the customer better. We now know that our peak lunch time trading time is between 11 am and 1pm, so we can adapt staffing levels to match. Service is what our business is all about.

Banburys Department Stores

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Sanderson Supplies Major UK Fulfilment Company

Sanderson Support Parcelnet with Unity Mail Order

Sanderson, the leading UK owned provider of IT software and services, has won a contract worth in excess of £500,000 to supply its Unity mail order fulfilment solution to Parcelnet, a member of the worldwide Otto Group. Parcelnet who provide home delivery and fulfilment services for a wide range of clients as well as Otto UK, will use Unity to help them grow their fulfilment business for third party clients. The Unity solution has successfully been rolled out on two recent additions to the Parcelnet client portfolio.

The Sanderson solution provides Parcelnet with a centralised system, integrating all the company’s business processes that deal with third party fulfilment – from sales order processing, pick and despatch to purchase order processing, stock control and financials. The flexibility of Unity will allow Parcelnet to tailor these processes to reflect the activity of individual clients, for example managing multiple complex contract agreements, seasonal promotions etc.

Steve Murray, Head of Fulfilment Services at Parcelnet, commented:
“Following a competitive tender, we chose Sanderson because they offered proven technology that is flexible enough to support our customers’ diverse needs. This flexibility also gives us a scalable platform on which we can grow our business by building on the initial IT investment.”

Paul Davis, Managing Director for the mail order business at Sanderson, said:
“Our longstanding experience gained in the fulfilment sector has put Sanderson in an ideal position to help UK companies operating in this environment. Parcelnet is a major player in this rapidly growing sector and we are delighted that Sanderson has been chosen to support this exciting operation.”

About Parcelnet Ltd
Parcelnet is the UK’s leading courier home delivery service provider. With more than 20 years’ experience in home shopping, its service offering extends to a range of ‘End to End’ home shopping fulfilment services, including print and mailing, call handling, warehousing, financial administrative solutions and distribution.

Parcelnet’s network of 5,500 self employed couriers provide a flexible, high quality doorstep collection and delivery service ensuring that all clients’ customers enjoy a successful home shopping experience. Couriers provide a friendly, local collection and delivery – servicing the community from within the community.

Having responded to the demands of home shopping businesses and their customers for many years, Parcelnet understand how important the customer experience is. They support their clients further with tracking data and transit testing as a true measure of customer satisfaction.

Parcelnet’s services underpin the continuous success of many home shopping businesses, including Debenhams, Readers Digest, Next Directory and Lakeland. Parcelnet is a wholly owned subsidiary of Otto UK and a member of the Otto Group

About Otto Group
Founded in Germany in 1949, the Otto Group is now a worldwide-operating trade and services group with more than 54,000 employees on three continents. The Otto Group operates in 19 countries in Europe, North America and Asia with a total of 123 member organisations.

For further information please contact:
Helen Billingham
Sanderson Ltd
Tel: 024 7655 5466
Email helen.billingham@sanderson.com

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