Overnight we increased the availability and quality of management information by at least ten-fold. The systems are already changing the way we do business to serve the customer better. We now know that our peak lunch time trading time is between 11 am and 1pm, so we can adapt staffing levels to match. Service is what our business is all about.
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Sanderson, the publicly owned UK provider of software and IT services, has been awarded the prestigious “IT Solutions Supplier of the Year” at ECMOD, Europe’s largest and most influential event for mail order, catalogue, home shopping and e-tail businesses.
The ECMOD Awards, which are supported by The Catalogue Exchange and Catalogue & E-business, promote excellence in the home shopping and catalogue market. The awards were decided by Customers who nominated suppliers who had been pivotal to their success during the last twelve months.
Paul Davis, Managing Director for Mail Order Systems at Sanderson said “We are delighted to have won “IT solutions supplier of the Year” at ECMOD, especially as it was our customers that made this possible. We would like to extend our thanks to all our customers for the outstanding confidence they have placed in us as a supplier and for nominating us for the Award”.
Other ECMOD award categories include: Catalogue Design & Creative Services, Customer Recruitment & Media: Website & e-business Services; Fulfilment & Response Handling; Delivery Services and Catalogue & Promotional Print Production.
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